Terms and Conditions of use
These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, do not use our website.
RNRMC Enterprises Limited reserves the rights to change these Terms and Conditions at any time by posting changes online. Your continued use of this site after changes are posted constitutes your acceptance of this agreement as modified.
You must not:
republish material from this website (including republication on another website);
sell, rent or otherwise sub-license material on the website;
reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
edit or otherwise modify any material on the website.
Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date. We do not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs.
Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct or indirect loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract, or otherwise. Without limiting the generality of the foregoing exclusion, we will not be liable for any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings arising under terms and conditions or in connection with our website, whether direct or indirect, and whether arising in tort, contract, or otherwise. However, nothing in these terms and conditions shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.
RNRMC Enterprises Limited takes no responsibility for the content of external sites.
RNRMC Enterprises Limited will not collect any personally identifiable information about you (e.g. your name, address, date of birth, telephone number or email address (“personal data”)) through our website unless you have provided it to us voluntarily. If you do not want your personal data collected, please do not submit it to us.
RNRMC Enterprises Limited takes the protection of data seriously. Our database implements safeguards as required by European standards.
When you do provide us with personal data, we may use that information in the following ways, unless stated otherwise:
We may store and process that information to better understand your needs and how we can improve our services;
We (or third party in connection with a cause) may use that information to contact you;
And/or we may provide other third parties with summary – but not individual – information about visitors to or users of our site.
Additional Information Collected Automatically
In some cases, we may automatically (i.e. not via registration) collect technical information when you connect to our site that is not personally identifiable. Examples of this type of information include the type of Internet Browser you are using, the type of computer operating system you are using and the domain name of the website from which you linked to our site.
Info Placed Automatically on Your PC – Cookies
When you view our website, we may store some information on your computer. This information will be in the form of a “Cookie” or similar file and can help us in many ways. For example, Cookies allow us to tailor a website to better match your interests and preferences. With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies or receive a warning before a Cookie is stored. Please refer to your Browser instructions or help screen to learn more about these functions.
SUPPLIER, DELIVERY CHARGES AND GENERAL INFORMATION
Postage and Packing Charges
All orders to mainland UK are posted free of charge via second class post. We try to deliver all goods within seven working days of the order being placed unless you are notified of any delay at the time of making your order. All orders are processed and posted within 24 hours (Monday to Friday – except Public Holidays).
If after seven days you have not received your products then please call Customer Services on 023 9272 6173 Monday to Thursday 09:00 to 15:00 and Friday 09:00 to 12:00 please have your order number to hand.
DELIVERIES OUTSIDE THE UK
All orders to Europe and the rest of the world are posted via airmail; prices will vary depending on delivery location and size and weight of the package. We try to deliver all goods within seven working days of the order being placed unless you are notified of any delay at the time of making your order. All orders are processed and posted within 24 hours (Monday to Friday – except Public Holidays). Overseas delivery times may vary.
If after seven days you have not received your products then please call Customer Services on 004423 9272 6173 Monday to Thursday 09:00 to 15:00 and Friday 09:00 to 12:00 please have your order number to hand.
TERMS & CONDITIONS OF SALE
Every care has been taken to ensure the descriptions, colours and specifications of the goods portrayed in our website and any associated brochures and transmissions are correct. However, slight variations in the actual goods may occur.
Availability & Prices
All goods are offered for sale subject to availability. We regret that occasionally it may be impossible to complete an order if a product is withdrawn for any reason. The price of the goods shall be the price listed on our website or in our brochures or transmissions and inclusive of any VAT that may be payable by you. We reserve the right to amend prices in the event of a change in the rate of VAT or supplier costs. All prices and delivery charges are quoted in UK Pounds Sterling and must be paid in full at the time of ordering. In the event of any deliveries to addresses outside of the UK, the purchaser is entirely responsible for any applicable customs’ duties or taxes in their own country.
We will treat each order for goods as an offer by you to purchase the goods, subject to these terms and conditions. You are responsible for ensuring the accuracy of your order and we shall supply you, subject to availability, with the quantity and specification of the goods as set out in your order.
Payment may be made by any of the methods indicated on the site. We do not offer any credit facilities, so we will not deliver goods to you if you do not pay for your order in full at the time of ordering.
Delivery shall be made to the delivery address supplied by you at the time of ordering. Whilst we endeavour to deliver within the times specified, any times quoted for delivery are approximate and we shall not be liable for any delay in delivery of the goods, howsoever caused. Risk of damage to or loss of the goods shall pass to you at the time of delivery to the specified delivery address.
We want you to be totally satisfied with your purchase. If, for any reason, you are not entirely happy with your purchase, we will refund the value of the goods supplied, provided you inform us within seven working days from receipt of the goods, and the goods, together with the delivery note, are returned to us in perfect condition to the address specified on the delivery note. Please see our Returns Policy (see below) for further information.
Limitation of Liability
Our total liability for any claim arising shall not exceed the price of the goods supplied, and, in the case of damaged or defective goods or incorrect deliveries, any delivery charges incurred by you. We shall not be liable for any indirect or consequential loss, (including without limitation, financial loss such as loss of profit or otherwise), whether this arises from a breach of duty in contract or in any other way. We cannot accept any liability for a failure to comply with specific instructions stated on our order form or facility. This condition does not affect your statutory rights.
Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations if the delay or failure arises from any cause that is beyond our reasonable control. This condition does not affect your statutory rights.
We do not sell goods for purchase by children. We sell children’s goods for purchase by adults. If you are under eighteen years, you may order goods from us only with the involvement of a parent or guardian.
Choice of law and jurisdiction
These terms and conditions shall be governed by and construed in accordance with English law and you agree to submit to the exclusive jurisdiction of the English courts.
RNRMC Enterprises Limited, HQBS RM, Eastney Block, HMS NELSON, Portsmouth, Hampshire, PO1 3HH
Customer Services Telephone no: 023 9272 6173
We want you to enjoy your shopping experience every time you order from RNRMC Enterprises Limited. However, there may be times when the goods you order are not exactly what you wanted or expected. We are happy to accept the return of goods if they are unused and in their original packaging and condition. If you return goods within seven working days of receipt, we will issue a full refund of the product purchase price.
Some Goods returned may incur a re-stocking fee and may be refused if returned in an unacceptable condition.
Damaged or Defective Goods
Please inspect the goods as soon as you receive them; damaged or defective goods should be returned within fifteen working days of receipt. At our discretion, we will replace the goods or refund the purchase price.
How to return goods
You must notify us that you will be returning goods, (within fifteen working days of receipt of the goods) by calling Customer Services on 023 9272 6173.
When telephoning, please have the following details to hand:
your Order Reference Number;
your e-mail address if you have one;
a daytime contact telephone number; and
the reason for the return.
In the case of damaged or defective goods, please provide a full description of the problem. This will ensure we can process your return as quickly as possible. All goods must be returned in their original packaging, together with the delivery note. In the case of damaged goods, if the packaging itself is damaged, please include this packaging with the returned goods. Please remember to:
clearly mark your Order Reference Number on the Outside of the parcel; and
send the returns to the address provided on the delivery note:- RNRMC Enterprises Limited, HQBSRM, Eastney Block, HMS NELSON, Portsmouth, Hampshire, PO1 3HH
Parcels being returned remain your responsibility until we safely receive them. Therefore, we recommend you obtain proof of postage when returning a parcel. If you have any queries on our Returns Policy, you can e-mail us at firstname.lastname@example.org or telephone Customer Services on 023 9272 6173. This Returns Policy does not affect your statutory rights.